Need Help?
Our support team is here to assist with setup, troubleshooting, and warranty questions.
How Support Works
We create with intention. Our products solve real problems with clean design and honest materials.
1. Contact Support
Reach out via our support form or email.
2. Describe the Issue
Share details about your device and the problem.
What's Not Covered
Physical Damage
Damage resulting from drops, impacts, or external force.
Improper Use
Use outside of recommended indoor environmental conditions.
Unauthorized Modification
Alterations or repairs not performed by authorized personnel.
Water Exposure
Damage caused by liquid contact or high-humidity environments beyond specifications.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What's Covered
Manufacturing Defects
Defects in materials or workmanship under normal indoor use conditions.
Hardware Performance Issues
Sensor or hardware malfunctions not caused by physical damage or misuse.
Power-Related Problems
Issues related to the device's power system under standard operating conditions.
Technical Assistance
Guidance for setup, calibration, and ongoing monitoring support.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Warranty Coverage
We create with intention. Our products solve real problems with clean design and honest materials.
Product Warranty
Coverage for manufacturing defects under normal indoor use.
Technical Support
Access setup assistance and monitoring support.